How do I accept credit card payments in the field?

It's really simple. When your tech finishes a job, they open the invoice on their phone or tablet. They tap 'Collect Payment,' the customer enters their card info (or you swipe it), and you're done. The payment processes right there, and the customer gets an email receipt. No more 'I'll mail you a check' excuses.

What does it cost to process credit cards?

We integrate with Square, which charges their standard rate of 2.6% + 10¢ for in-person card payments. There are no extra fees from Call Monkey on top of that. What you see is what you pay. No monthly processing fees, no hidden costs, no surprises.

Is it safe to save customer cards on file?

Absolutely. We use Square's PCI-compliant payment system, which means card data is encrypted and stored securely. We never see or store the full card numbers ourselves. Square handles billions of dollars in payments every year with bank-level security. Your customers' information is protected.

How fast do I get my money?

With Square, most payments are deposited into your bank account within 1-2 business days. If you need it faster, Square offers instant deposits for a small fee. Either way, it's a lot better than waiting 30+ days for a check that might never come.

Do customers get a receipt?

Yes, automatically. As soon as the payment goes through, your customer gets an email receipt with all the job details, the amount paid, and your business info. It looks professional and keeps everything documented. No more handwritten receipts or 'I never got the invoice' problems.

Can I collect deposits on big jobs?

You bet. When you create an estimate, you can set up a required deposit — either a flat dollar amount or a percentage of the total. Customers can pay the deposit when they approve the estimate, and you can collect the rest when the job is done. This protects you on those bigger projects.

What if a customer disputes a charge?

Square has a built-in dispute process. If a customer files a chargeback, you'll get notified and can submit evidence (like signed invoices, photos of completed work, etc.) to fight it. Because Call Monkey keeps records of everything — estimates, approvals, signatures — you'll have the documentation you need.

Get Paid On the Spot

Like a Pro

"I had $47,000 in outstanding invoices. Customers kept saying 'the check is in the mail.' Once we started collecting cards on site, that dropped to under $5,000 in 30 days."

2 Days

Average Time to Get Paid

78%

Fewer Outstanding Invoices

Invoice Chasing Time

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• No credit card required • Cancel anytime • Setup in minutes

"Same-day payments instead of 45-day waits — cash flow problems disappear."— Typical experience for contractors using mobile payments

While You're Waiting for That Check...

Your competitor just collected payment on their phone and is already heading to their next job.

They're not better at their trade. They just make it easy to pay.

Why Checks and IOUs Cost You Money

Every day you wait for payment is another day you can't pay your suppliers, your techs, or yourself.

Waiting 30+ Days

Customers promise to mail a check. Weeks go by. You send reminders. They "forgot." Meanwhile, your suppliers want payment now, and your cash flow is choking.

Looking Unprofessional

"We don't take cards" sounds like a garage operation. Customers expect to pay with credit cards in 2024. When you can't take them, you look small-time and lose jobs to competitors who can.

Cash Flow Stress

You did the work. You bought the parts. Now you're floating the cost while waiting for customers to pay. It's exhausting, and it limits how much work you can take on.

Invoice Chasing

How many hours do you spend sending reminders, making calls, and tracking down unpaid invoices? That's time you could spend on billable work or with your family.

Lost Opportunities

Big jobs require deposits. Without an easy way to collect, customers put off signing or go with someone else who makes it easy to pay upfront.

Bookkeeping Nightmares

Cash here, check there, Venmo sometimes. Tracking it all is a mess. Mistakes happen, things get missed, and tax time becomes a nightmare.

From Estimate to Payment in One Smooth Flow

No more juggling apps. Create estimates, convert to jobs, and collect payment — all in one place.

Step 1

Create an Estimate

Build professional quotes in minutes using your price book. Offer multiple options so customers can choose what fits their budget.

Step 2

Convert to Job

When the customer approves, one click turns the estimate into a scheduled job. No re-entering info or copy-pasting.

Step 3

Collect Payment

When the work is done, collect payment right there on your phone or tablet. Credit card, debit card — you're covered.

Step 4

Get Paid Fast

Money hits your bank account within 1-2 business days. No more waiting weeks for checks or chasing down customers.

The Math Is Simple

$5,000 uncollected monthly× 12 months

$60,000 floating at any time× 10% write-off

= $6,000/year in bad debtLost forever

+ 5 hours/week chasing payments$13,000/year labor

Total Annual Cost$19,000+

One payment-at-the-door policy could pay for your software for the next 15 years.

For Your Best Customers

Keep Cards on File for Recurring Customers

Got customers you see every month? Maintenance agreements? Repeat clients who trust you? Save their card on file so you can bill them without hassle. One approval, and you're set for as long as they need you.

Securely save customer payment methods
Charge for completed work without re-entering card details
Perfect for maintenance plans and service agreements
Customer approves once, you can bill as agreed
PCI-compliant and secure through Square

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Card on File

Johnson Residence

•••• •••• •••• 4242

Exp 12/26

Secured by Square

From Payment Chaos to Cash Flow Confidence

Get paid the same day you do the work. Every time.

No more chasing checks

Professional payment experience

Deposits on big jobs

Card on file for recurring

Built for Every Trade

Plumbing HVAC Electrical Home Cleaning Junk Removal Pressure Washing Carpet Cleaning Landscaping Pest Control Roofing Painting Fencing Tree Service Appliance Repair Pool Service Flooring Moving Concrete Solar Handyman

Frequently Asked Questions

Got questions about accepting payments? We've got answers.

Start Getting Paid Faster Today

Call Monkey starts at just $59/month — a fraction of what you'd pay for other field service software.

Standard Square processing rates (2.6% + 10¢ for in-person). No monthly processing fees from Call Monkey. No hidden costs.

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No credit card required • No contracts • Cancel anytime